Reservation and Service Policies

These policies apply to every reservation and form part of our Terms and Conditions. Please read them before booking.

Rates and Charges

Rates are quoted per vehicle and are all inclusive. The quoted rate includes all applicable fees and taxes along with a 20 percent service charge. The service charge covers coordination, regulatory requirements, and a 10 percent gratuity for your professional chauffeur.

No additional gratuity is required. If you would like to recognize exceptional service, an additional gratuity is entirely optional and may be given directly to your chauffeur on the day of your event.

Additional charges may apply for wait time, extra stops, itinerary changes, hours beyond the reserved charter time, tolls, parking, and venue access fees.

Availability and Securing Your Date

Many dates have limited availability, particularly during wedding and wine tour season. Reservations are accepted in the order in which deposits are received.

• A 50 percent deposit secures your service date and vehicle
• Final payment is due 7 days before the service date
• Cancellations made more than 30 days before service incur a 200 dollar per vehicle cancellation fee
• Cancellations made within 30 days of service are non-refundable

Securing your reservation with a deposit means you are agreeing to these policies and to our Terms and Conditions.

Vehicle Capacity

Each vehicle has a stated passenger capacity. Additional guests beyond that capacity cannot be accommodated and will not be permitted to board. Please confirm your final passenger count when you book so we can assign the right vehicle.

What to Expect

You will receive your quote and confirmation by email when you book. The day before your event we will email you with your chauffeur and dispatch details. Your chauffeur will text or call you when they arrive for pickup.

Onboard Policies

Seating

All guests must remain seated while the vehicle is in motion. This is a safety requirement. If a passenger refuses to remain seated, your chauffeur may end the charter. In that case no refund will be issued.

Smoking and Vaping

Smoking and vaping are strictly prohibited in all of our vehicles.

Alcohol

Alcohol may only be consumed by passengers 21 years of age or older, and valid identification may be required. Alcohol may not be consumed by or provided to any passenger under 21. Illegal substances are prohibited at all times. Your chauffeur may end the charter without a refund if these rules are not followed.

Pets

Pets are welcome on private charters. Please tell us when you book so we can prepare the vehicle.

Cleaning and Damage

Any odor, excessive trash, spillage, or debris left in the vehicle will incur additional cleaning fees, billed to the card on file. Vomit in the vehicle results in an automatic cleaning charge of 300 dollars to the primary party.

The primary party is also responsible for the cost of repairing any damage to the vehicle or its contents caused by any member of their group.

Private Charters and Minors

Reservations must be made by an adult at least 18 years of age. Minors may travel as passengers on a private charter, and the booking adult remains responsible for all passengers for the duration of the charter. Our alcohol policy applies without exception on every charter.

Accessible Transportation

Our fleet does not currently include wheelchair accessible vehicles. If you need accessible transportation, call us at 951-676-2384 and we will reach out to an affiliate partner on your behalf to source a quote.

Delays and Departures

We monitor traffic and plan routes carefully, but we cannot control traffic, weather, road closures, or construction. For airport and cruise transfers we recommend scheduling your pickup well in advance of your departure time. Our reservations team is happy to advise on timing for your specific departure.

Lost Items

We are not responsible for personal property left in our vehicles. If we recover an item we will make every reasonable effort to return it to you.